Pines Behavioral Health complies with applicable Federal civil rights, laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Pines Behavioral Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Pines Behavioral Health:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters, Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as: Qualified interpreters and Information written in other languages
If you need these services, contact Kammy Ladd, Customer Services. If you believe that Pines Behavioral Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail, fax or email:
Kammy Ladd Customer Services
200 Vista Drive, Coldwater MI 49036
If you need help filing a grievance, Kammy Ladd is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW., Room 509F, HHH Building Washington, D.C., 20201 1-800-368-1019, 1-800-537-7697 (TDD) or https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.